Trouble with xunlai house - Guild Wars Forums

KrisNaga · Apr 21, 2009, 11:39 AM // 11:39

So I have heard a bit about this and went to sign up, however I gave my wrong email which ended in .co.uk but it was supposed to be .com.
Now I can't even change it because it says my account is already registered which I think is damn stupid and poorly thought out.
So just how am I supposed to get a confirmation email now when I can't even use my account name?

BenjZee · Apr 21, 2009, 11:46 AM // 11:46

you tried support?
if not this may be abit annoying but have you tried setting up your email address with the .co.uk at the end like if its hotmail?...its worth a shot. Afterall this address is only used for confirmation and logging in. It doesn't have to be the same for your account

Eduhard · Apr 21, 2009, 02:28 PM // 14:28

not validated accounts are auto deleted imo

Wish Swiftdeath · Apr 21, 2009, 02:48 PM // 14:48

Did a similar thing with both my accounts, worked fine until i tried to change them but it didn't work, so gave up in the end.

IMO suck it up, chaos gloves look more manly when you didn't have to rely on handouts to get them.

newbie_of_doom · Apr 21, 2009, 03:33 PM // 15:33

If you contact support and still have your account-key it should be just fine.
And then, you can change your email.

therangereminem · Apr 21, 2009, 06:09 PM // 18:09

ok this happened to me i missplet hotmail bothtimes to htomail. lol
so i wrote support formonths took them 9 months to changed my account. it does say accoutns will be del. after so long if not val.
but i would try once a month to make a account but it always told me it was in use. took themthem 9 months. you have to email the website not anet though, but to save time just email anet wheni did they frist told me to email the right place, but theni emailed them back and told them its been 8 months and i have not got one email back. then it was fixed faster.

KrisNaga · Apr 21, 2009, 07:56 PM // 19:56

Well I sent in a question to the support team and they said they was sending it to upper management and they will handle it. Hopefully it won't take long because I don't like missing out on freebies.

rick1027 · Apr 22, 2009, 02:34 AM // 02:34

hate to say it but the more you pester them the quicker it'll get done

Sjeng · Apr 22, 2009, 06:03 AM // 06:03

I can confirm that :P

Rhiana Reborn · Apr 22, 2009, 08:15 AM // 08:15

I got it fixed in two days, when my old email went boom and I had to get a new address.

KrisNaga · Apr 22, 2009, 09:08 AM // 09:08

Well I checked my email today and got a confirmation for the xunlai house in my proper email and im registered and have already placed my bets.
So it looks like they were pretty quick to fix my problem which is always a good thing, customer service can lose customers if not done right.

Apr 21, 2009, 11:39 AM // 11:39	#1
KrisNaga Ascalonian Squire Join Date: Apr 2009	Trouble with xunlai house So I have heard a bit about this and went to sign up, however I gave my wrong email which ended in .co.uk but it was supposed to be .com. Now I can't even change it because it says my account is already registered which I think is damn stupid and poorly thought out. So just how am I supposed to get a confirmation email now when I can't even use my account name?

Apr 21, 2009, 11:46 AM // 11:46	#2
BenjZee Forge Runner Join Date: Dec 2006 Guild: The Overacheivers [Club] Profession: Mo/	you tried support? if not this may be abit annoying but have you tried setting up your email address with the .co.uk at the end like if its hotmail?...its worth a shot. Afterall this address is only used for confirmation and logging in. It doesn't have to be the same for your account

Apr 21, 2009, 02:28 PM // 14:28	#3
Eduhard Frost Gate Guardian Join Date: Dec 2007 Guild: X Knock Out X [KO] Profession: Me/	not validated accounts are auto deleted imo

Apr 21, 2009, 02:48 PM // 14:48	#4
Wish Swiftdeath Desert Nomad Join Date: Feb 2007 Profession: Mo/W	Did a similar thing with both my accounts, worked fine until i tried to change them but it didn't work, so gave up in the end. IMO suck it up, chaos gloves look more manly when you didn't have to rely on handouts to get them.

Apr 21, 2009, 03:33 PM // 15:33	#5
newbie_of_doom Wilds Pathfinder Join Date: Oct 2006 Location: WTFPRIVACYDUDE Guild: Endangered Feces [DoDo] Profession: W/Mo	If you contact support and still have your account-key it should be just fine. And then, you can change your email.

Apr 21, 2009, 06:09 PM // 18:09	#6
therangereminem Jungle Guide Join Date: Jan 2007 Profession: R/Mo	ok this happened to me i missplet hotmail bothtimes to htomail. lol so i wrote support formonths took them 9 months to changed my account. it does say accoutns will be del. after so long if not val. but i would try once a month to make a account but it always told me it was in use. took themthem 9 months. you have to email the website not anet though, but to save time just email anet wheni did they frist told me to email the right place, but theni emailed them back and told them its been 8 months and i have not got one email back. then it was fixed faster.

Apr 21, 2009, 07:56 PM // 19:56	#7
KrisNaga Ascalonian Squire Join Date: Apr 2009	Well I sent in a question to the support team and they said they was sending it to upper management and they will handle it. Hopefully it won't take long because I don't like missing out on freebies.

Apr 22, 2009, 02:34 AM // 02:34	#8
rick1027 Jungle Guide Join Date: Apr 2006 Profession: W/R	hate to say it but the more you pester them the quicker it'll get done

Apr 22, 2009, 06:03 AM // 06:03	#9
Sjeng Desert Nomad Join Date: Aug 2005 Location: in my GH Guild: Limburgse Jagers [LJ] Profession: W/	I can confirm that :P

Apr 22, 2009, 08:15 AM // 08:15	#10
Rhiana Reborn Frost Gate Guardian Join Date: Feb 2009 Profession: R/	I got it fixed in two days, when my old email went boom and I had to get a new address.

Apr 22, 2009, 09:08 AM // 09:08	#11
KrisNaga Ascalonian Squire Join Date: Apr 2009	Well I checked my email today and got a confirmation for the xunlai house in my proper email and im registered and have already placed my bets. So it looks like they were pretty quick to fix my problem which is always a good thing, customer service can lose customers if not done right.